Privacy Policy

1. Introduction

Padang Abode Pte. Ltd. ("Padang Abode", "we", "us", or "our") is a residential property services company registered and operating in Singapore. We are committed to protecting the personal data of individuals who engage with our services, visit our website, or communicate with our team.

This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, how long we retain it, and what rights you hold under the Personal Data Protection Act 2012 (PDPA) of Singapore.

If you have any questions about this policy, please contact our data protection officer at [email protected].

2. Data We Collect

2.1 Information You Provide

• Name, email address, and phone number (from contact forms or direct communication)
• Property preferences, lifestyle information, and tenancy details shared during residence matching consultations
• Correspondence and notes from meetings, calls, or written exchanges

2.2 Information Collected Automatically

• IP address, browser type, and device information when you visit our website
• Pages visited, time spent, and navigation patterns (via analytics cookies, if consented to)

2.3 Information from Third Parties

We may receive information from referral partners or property management platforms in the course of delivering services. All such sources are vetted for data handling compliance.

3. How We Use Your Data

• To respond to enquiries and provide the residential services you have requested
• To curate property recommendations based on your stated lifestyle preferences
• To prepare, review, and manage tenancy documentation on your behalf
• To coordinate ongoing property management activities under the Serene Living Management service
• To communicate service updates, scheduling information, and quarterly review reports
• To comply with applicable legal obligations in Singapore
• To improve the quality and relevance of our services through anonymised analysis

We do not use your personal data for automated decision-making or profiling for marketing purposes without your prior consent.

4. Legal Basis for Processing

Under Singapore's PDPA, we process your personal data on the following bases: with your consent (where applicable), to fulfil a contract for services you have engaged us to provide, or to meet legitimate business interests in delivering and improving our services — where these interests do not override your privacy rights.

5. Data Retention

We retain personal data only for as long as it is necessary for the purposes outlined in this policy. Typically:

• Enquiry and contact data: up to 12 months from last contact
• Active client records: for the duration of the engagement and up to 5 years thereafter (for legal and audit purposes)
• Website analytics data: up to 24 months in anonymised form

After retention periods expire, data is securely deleted or anonymised.

6. Sharing Your Data

We do not sell or rent your personal data. We may share data with:

• Landlords or their representatives, where necessary to facilitate tenancy negotiations or documentation — and only with your knowledge
• Third-party service providers (e.g. housekeeping, maintenance), strictly for lifestyle coordination under managed service agreements
• Professional advisors (solicitors, accountants) where legally required
• Government authorities, if required by law

All third parties are required to handle your data in accordance with applicable data protection standards.

7. Data Protection Measures

• All electronic client records are stored in encrypted, access-controlled systems
• Physical documents are kept in secure, locked premises
• Access to personal data is restricted to team members who require it for service delivery
• In the event of a data breach affecting your personal data, we will notify you and the Personal Data Protection Commission (PDPC) in accordance with PDPA requirements

8. Cookies

Our website uses cookies to maintain basic site functionality and — where you have consented — to understand how visitors use the site. You can manage your cookie preferences at any time through our Cookie Policy page.

9. Your Rights

Under Singapore's PDPA, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to the use of your data for specific purposes
• Request that we cease using your data for marketing communications
• Lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg

To exercise any of these rights, please write to us at [email protected]. We aim to respond within ten business days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before sharing personal data with them.

11. Children's Privacy

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will take prompt steps to remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to active clients by email and posted on our website. The date at the top of this page reflects the most recent revision.

13. Contact

For all privacy-related enquiries or requests, please contact:

Padang Abode Pte. Ltd.
51 Draycott Drive, Singapore 259500
Email: [email protected]
Phone: +65 6814 2597